Field Automotive Warranty Auditor
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Job Description
Auditeur automobile itinérant contrôlant les garanties et processus après-vente des concessions françaises pour MSX International. Analysant les dossiers, identifiant les écarts et accompagnant les plans d’action.
Responsibilities:
- Analyze automotive after-sales processes and verify the compliance of warranty files at dealerships
- Assess the compliance of repair work and document management against manufacturer standards
- Collect case data, plan field visits, and identify priority audit areas
- Conduct dealership audits covering repair orders, replaced parts, and manufacturer procedures
- Identify non-conformities, billing/claim anomalies, and opportunities for improvement
- Explain discrepancies to Warranty and After-Sales Managers and provide recommendations
- Co-develop an action plan with the After-Sales Manager
- Present audit findings and the action plan to dealership management
- Provide accurate reporting and respond to requests for advice from the dealer and agent network
Requirements:
- Background in automotive after-sales, such as automotive mechanics/vehicle maintenance, after-sales engineering, quality/auditing, service management, or after-sales management
- Strong automotive mechanical and technical knowledge, enabling analysis of the consistency of repair and service files
- Proficiency in IT tools and Excel, including tracking and dashboard reporting
- Excellent communication, teaching, and diplomatic skills
- Methodical approach and strong analytical skills
- Ability to work independently and as part of a team
- Valid Category B driving licence
- Willingness to travel regularly
- This role focuses on automotive technology and processes and is not intended for financial or accounting audit profiles
Benefits:
- Company vehicle, with travel expenses covered
- Paid leave and additional reduction in working time (RTT) days
- Health and disability/life insurance coverage
- Works council benefits
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