Field Automotive Warranty Auditor
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Job Description
Auditeur automobile itinérant contrôlant les dossiers de garantie et processus après-vente chez MSX International. Audits en concession, recommandations opérationnelles et reporting à la direction.
Responsibilities:
- Analyze after-sales processes and verify the compliance of warranty files across the manufacturer’s dealer network throughout France
- Assess the compliance of repair work and document management against the manufacturer’s standards
- Gather case data, plan field visits, and identify priority control points
- Review repair files, replaced parts, and manufacturer procedures
- Identify non-compliances, billing/coverage anomalies, and opportunities for operational improvement
- Explain anomalies to Warranty and After-Sales Managers and provide practical recommendations
- Develop an action roadmap jointly with the After-Sales Manager
- Present and substantiate the audit findings and action plan to the dealership’s management
- Provide accurate reporting and respond to advisory requests from the agent and dealer network
Requirements:
- Background in automotive after-sales, such as automotive mechanics/vehicle maintenance, after-sales engineering, quality/audit, service management, or after-sales management
- Strong automotive mechanical and technical knowledge to assess the consistency of service and repair files
- Proficiency with IT tools and Excel, including tracking and dashboards
- Strong communication, teaching, and diplomatic skills
- Rigorous and analytical approach
- Ability to work independently and as part of a team
- Valid Category B driver’s license
- Enjoys field-based work and is available for regular travel
- This role focuses on automotive technology and processes and is not intended for financial or accounting audit profiles
Benefits:
- Company car, with travel expenses covered
- Paid vacation and additional time off (RTT)
- Health insurance and disability/death benefits
- Works Council (CSE) benefits
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