Field Engineer 1 – Monitoring, Diagnostic Cardiology
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Job Description
Field Service Engineer providing preventative maintenance and troubleshooting on medical equipment in healthcare settings. Collaborating with experienced engineers and ensuring customer satisfaction in service delivery.
Responsibilities:
- Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Requirements:
- Associate's or Bachelor's degree in Computer Information Systems, Information Technology, Networking, Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;
- OR equivalent military education;
- OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;
- OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Valid Driver's License.
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
- Legal authorization to work in the U.S. is required.
Benefits:
- medical, dental, vision
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- accident insurance
- tuition reimbursement
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