Field Property Claims Adjuster
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Job Description
Field Property Claims Adjuster at Farmers Insurance investigating property damage and negotiating claims settlements. Conducting virtual and on-site investigations with a focus on customer service and safety compliance.
Responsibilities:
- Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
- Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
- Evaluate and report on potential subrogation opportunities.
- Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
- Perform duties independently, with work directly impacting management outcomes.
- Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
- Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
- Use strong customer service skills to negotiate with policyholders to settle the claim.
- Perform additional duties as assigned.
- Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.
- Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.
Requirements:
- High School diploma or equivalent required.
- Excellent Customer service experience, preferably in a retail environment.
- Construction or Insurance experience is highly desirable and preferred.
- Excellent communication skills – both oral and written.
- Computer Literate: MS Word, Excel, Outlook.
- Proficiency with smartphones and applications.
- Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
- Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
- Valid driver's license and Bondable.
- Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.
Benefits:
- Paid training through the award-winning and industry-leading University of Farmers.
- Total Rewards Benefits Package: 401K and a competitive starting salary.
- Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.
- Competitive salary commensurate with experience, qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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