Field Service Engineer – Medical Equipment
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Job Description
Field Service Engineer specializing in medical equipment maintenance for Baxter. Install, service, and repair products while providing technical support to customers and engineers.
Responsibilities:
- Install, service, repair and maintain products, distributed by Baxter/Hillrom.
- Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
- Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
- Responsible for maintaining and documenting the assigned calibration equipment.
- Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
- Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
- Be the technical expert and support for customers, account managers and engineers.
- Provide technical feedback into contracts & tender submissions.
- Review critical metrics regularly and adapt the working practices to ensure service level is maximised.
Requirements:
- Degree or equivalent experience
- HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
- Strong attention to detail
- Strong verbal and written communication skills
- Good organisation and prioritisation skills
- Good proficiency in Microsoft Office (including Outlook, Excel)
- Good technical problem solving skills
- In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
- Demonstrable experience in meeting business critical timeframes and deadlines
- Successful experience in managing and engaging with customers
- Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Benefits:
- Competitive total compensation package
- Professional development opportunities
- High importance is placed on work-life balance
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