Field Service Manager
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Job Description
Field Service Manager leading West Region field teams for Delta Star’s power transformer and substation services. Managing schedules, safety, customer satisfaction, KPIs, and operational performance.
Responsibilities:
- Lead and manage a field team including technicians, coordinators, and project managers to execute service assignments
- Develop and maintain service schedules, prioritize projects, and allocate resources for timely and efficient service delivery
- Monitor field performance, track KPIs, and implement improvements to drive efficiency and effectiveness
- Ensure adherence to safety standards and service protocols, including OSHA requirements
- Foster customer relationships, resolve issues promptly, and ensure a positive service experience
- Collaborate with Sales, Operations, Finance, and HR for seamless project delivery
- Manage budgeting, reporting, invoicing, and change orders
- Oversee field service operations in the West Region
Requirements:
- Minimum 5 years of experience in field service, technical project management, or a related role
- Experience in managing teams and field operations within the utility or energy sector is highly preferred
- Strong technical knowledge of power transformers and substation equipment
- Proven leadership and team management capabilities
- Excellent problem-solving skills and technical troubleshooting abilities
- Strong communication, organizational, and interpersonal skills
- Commitment to delivering outstanding customer service
- Proficiency with computers and service management software
- Must complete OSHA 30, OSHA 1910.269, and First Aid/CPR/AED training within 3 months of hire
- Positive attitude, strong work ethic, and eagerness to learn and grow
- 20% travel to job sites
- Travel to Forest location as well
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