Field Service Specialist
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Job Description
Field Service Specialist for Vantive managing installation, maintenance, and repair of medical devices in clinical settings. Focus on customer experience and strong communication with technical expertise.
Responsibilities:
- Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment
- Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions
- Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently
- Maintain accurate documentation of service activities, maintenance records, and inventory transactions
- Plan and order necessary parts for service and maintenance, maintaining proper inventory control
- Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques
- Communicate effectively with customers regarding service status, arrival times, and issue resolution
- Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues
- Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing
- Participate in installation projects, field actions, and assigned initiatives
Requirements:
- Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices
- Demonstrated ability to work independently to effectively manage assigned territory
- Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers
- Excellent verbal and written communication skills required
- Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)
- Able to work in healthcare environments while adhering to PPE protocols
- Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required
- Valid driver’s license required
- Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate.
Benefits:
- medical, dental and vision coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Aon Pooled Employer Plan (“Aon PEP”)
- Vantive’s 401(k) retirement savings plan
- Flexible Spending Accounts
- educational assistance programs
- time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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