Field Support Representative
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Job Description
Field Support Representative at IDEXX providing on-site customer support and training for veterinary clinics in Denmark. Responsible for implementing strategies to maintain and grow customer accounts.
Responsibilities:
- Work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow Customer Accounts.
- Install, onboard, and train staff in clinics to use IDEXX products and services.
- Provide onsite technical support when needed.
- Visit customers in the field daily and attend customer events/tradeshows.
- Serve as a true IDEXX Ambassador and trusted advisor to customers.
- Document customer visits and interactions; communicate customer needs for additional products and services.
Requirements:
- Minimum of three (3) years veterinary clinic experience with a training and/or practice management background strongly preferred.
- Effective communication and collaboration skills with customers, management, and peers.
- Ability to build strong customer and peer partnerships.
- Excellent planning and prioritization skills in a dynamic environment.
- Effective listening skills to discover customer needs and adapt approach accordingly.
- Comfortable learning and using technology such as computers, tablets, and Smartphones.
- Computer networking experience is preferred.
- Fluency in Danish and English.
Benefits:
- A competitive compensation and opportunity for annual bonus.
- Pension plan contribution paid by IDEXX.
- Medical Insurance.
- On the job training & career advancement opportunities.
- Additional benefits include but are not limited to volunteer paid days off, ThanXX recognition program and others.
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