FileNet Implementation Specialist
Employment Information
Job Description
FileNet Implementation Specialist delivering enterprise solutions across North America. Supporting installations and providing technical guidance for IBM FileNet and related platforms.
Responsibilities:
- Deliver, support, and enhance enterprise solutions for clients across North America
- Manage and execute software installations, configurations, and upgrades for IBM FileNet and related platforms
- Work directly with clients’ technical teams to define requirements and ensure smooth deployments
- Provide technical guidance and specialized support to internal teams and clients
- Assist with cloud implementations and contribute to continuous improvement of managed services
- Collaborate with sales on solution estimates and technical documentation
- Maintain and optimize internal demo and test environments
- Proactively identify opportunities to enhance client satisfaction and solution performance
- Participate in after-hours upgrades or emergency support as needed (rotational basis)
Requirements:
- Good understanding of Operating Systems: MS Windows Client; MS Windows Server
- IBM FileNet Experience (Installation & Configuration)
- Databases: MS SQL Server
- LDAPs: MS Active Directory services
- Experience in enterprise installation and deployment planning and control
- Web technologies
- Network protocols
- Information security, firewalls, SSL Certificates
- Strong communicator who can explain technical ideas clearly to any audience
- Organized, detail-oriented, and able to juggle multiple priorities
- Proactive problem solver who takes ownership and aims to 'do the right thing'
- Curious and inventive — love finding better ways to do things
- Collaborative, reliable, and client success driven
- Fluent in English
Benefits:
- Competitive compensation including base salary and comprehensive benefits
- Flexible remote work environment
- Opportunities for professional growth and leadership
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