Finance Operations Director
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Job Description
Accounts Receivable Director leading billing and collections strategy at TSS Family of Companies. Driving operational performance and building scalable processes to support growth.
Responsibilities:
- Lead and elevate a high-performing Accounts Receivable team across billing, collections, dispute resolution, and customer account management
- Drive improvements in cash flow, billing accuracy, collections effectiveness, and revenue cycle performance
- Partner closely with Finance, Operations, Customer Service, and IT to streamline processes and improve operational scalability
- Analyze and report on key business metrics including DSO, Aging AR, Net Collection Rate, Average Days to Bill, and Unbilled Revenue
- Help optimize systems, reporting, workflows, and ERP functionality to create smarter and more efficient processes
- Build a culture of accountability, collaboration, continuous improvement, and operational excellence
- Play a strategic role in supporting long-term business growth and operational success
Requirements:
- 8+ years leading high-volume billing and collections operations
- Proven success reducing DSO and improving collections performance, with measurable impact on cash flow, aging, and overall AR performance
- Experience working in fast-paced, service-oriented organizations
- Comfortable navigating complex customer, billing, and operational challenges
- Experience with Microsoft Dynamics ERP is strongly preferred
- Bilingual (English/Spanish) required
- BPO experience required
Benefits:
- Bonus and equity eligibility
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Life insurance plus short- and long-term disability
- Generous PTO and 10 company-paid holidays
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