First-Line Manager, German & English
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Job Description
First-Line Manager handling warm customer leads for Negentrix Holding’s education schools. Managing calls, CRM records, and sales-funnel activities in German and English.
Responsibilities:
- Respond to all incoming customer inquiries within 5–7 minutes
- Make timely callbacks for missed calls in accordance with the contact protocol
- Collect initial customer information strictly according to the prescribed script
- Communicate with customers in writing via WhatsApp and email
- Carefully document deals in the CRM
- Efficiently manage the sales funnel
- Make outbound calls to invite customers to webinars, inform them about promotions, and conduct customer interviews
Requirements:
- Excellent communication skills and fluent, articulate speech
- Outgoing personality and enjoyment of speaking with people from diverse backgrounds
- Friendly demeanor and the ability to build trust quickly
- Enjoyment of working with people
- Emotional stability and the ability to adapt quickly to unexpected situations
- Motivation to develop professionally in sales
- Fluency in English and German, both written and spoken
- Russian language skills are an advantage
- Responsible and self-disciplined approach to work
- Ability to work effectively in a remote environment
Benefits:
- Remote work
- Fixed salary of €700 plus a KPI-based bonus: €5 for each lead for which a manager schedules a consultation
- Established scripts and work processes
- Contract with a German company
- Full-time position, 5 days per week: 2 days from 12:00–21:00 and 3 days from 10:00–19:00 (CET)
- Work at an international education center; your future colleagues come from leading German and American IT companies
- Career opportunities: progression to Team Lead with a monthly income of up to €3,000
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