Forward Deployed AI Engineer – Data Intelligence
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Job Description
Forward Deployed AI Engineer building Claude-powered enterprise data and RAG solutions for NewRocket’s ServiceNow clients. Integrating governed data, AI workflows, and enterprise systems for secure operational outcomes.
Responsibilities:
- Partner with client business, data, technology, security, and ServiceNow stakeholders to identify high-value AI and Data Intelligence use cases
- Translate client requirements into technical designs, prototypes, production implementations, and iterative delivery plans
- Build AI-enabled applications and workflows using trusted enterprise data
- Develop reusable Data Intelligence components, accelerators, integration patterns, and implementation playbooks
- Support the full solution lifecycle from discovery and proof of concept through implementation, testing, production rollout, monitoring, and continuous improvement
- Design and implement pipelines to ingest, transform, enrich, index, and retrieve structured and unstructured enterprise data
- Connect AI solutions to ServiceNow, knowledge bases, document repositories, collaboration platforms, databases, warehouses, lakes, and SaaS systems
- Build and optimize RAG, semantic search, enterprise knowledge, Claude, LLM, and agentic AI solutions
- Implement prompt/context engineering, structured outputs, tool use, API integrations, orchestration, guardrails, and human-in-the-loop controls
- Integrate AI and Data Intelligence capabilities with ServiceNow workflows, data, knowledge, APIs, and user experiences
- Develop testing, evaluation, logging, tracing, monitoring, feedback, LLMOps, and DataOps practices
- Apply responsible AI, security, privacy, and governance controls
- Document designs, data flows, security controls, model limitations, evaluation results, procedures, and risks
- Collaborate with architects, engineers, developers, product managers, designers, consultants, and client teams
- Participate in workshops, architecture sessions, sprint planning, demos, code reviews, retrospectives, and executive readouts
- Contribute reusable code, patterns, evaluation assets, playbooks, and internal documentation
- Stay current on Anthropic, Claude, enterprise AI, data platforms, RAG, search, vector databases, agentic AI, and ServiceNow innovations
Requirements:
- 3+ years of relevant experience in software engineering, AI engineering, data engineering, analytics engineering, cloud engineering, systems integration, or a related technical role
- Hands-on experience building applications, data pipelines, integrations, APIs, automations, or cloud-based services
- Strong proficiency in Python
- Experience with structured and unstructured data, relational databases, document repositories, APIs, and cloud storage
- Experience with SQL, data transformation, data modeling, ETL/ELT, data ingestion, or data integration
- Exposure to generative AI, LLMs, RAG, embeddings, vector search, semantic search, prompt engineering, AI agents, or LLM APIs
- Experience with REST APIs, JSON, OAuth, service accounts, and authentication/authorization patterns
- Familiarity with AWS, Microsoft Azure, or Google Cloud Platform
- Understanding of Git, code review, testing, debugging, documentation, and agile delivery
- Strong problem-solving skills and ability to work through ambiguity in client environments
- Strong written and verbal communication skills, including explaining technical concepts to non-technical stakeholders
- Ability and willingness to work directly with clients in a consulting and professional-services environment
- Preferred: experience with Claude, Anthropic API, RAG systems, vector databases, LLM frameworks, agentic AI, data platforms, ServiceNow, Docker, Kubernetes, Terraform, CI/CD, monitoring, observability, enterprise consulting, or relevant certifications
Benefits:
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status
- Disability accommodation support
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