Forward Deployed Engineer – Immuware
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Job Description
Forward Deployed Engineer building configured and coded Immuware solutions for Propelus healthcare customers. Translating healthcare compliance needs into scalable workflows and integrations.
Responsibilities:
- Lead regular, often weekly, technical working sessions with customers
- Identify, configure, script, and write code to solve customer needs
- Build workflows, rules, fields, user and role management, reports, data corrections, integrations, and small platform changes
- Translate Employee Health requirements, including OSHA compliance and state-specific immunization mandates, into working Immuware solutions
- Challenge requirements that do not serve the customer's real goal and select simple effective solutions
- Document solution designs in Notion
- Update Jira with clear, well-scoped bug reports and feature requests
- Turn one-off fixes into reusable templates, decision trees, or product improvements
- Triage new module or record-type additions requiring a Letter of Work or ARR change to Customer Success Managers and Professional Services
- Serve as the technical counterpart to Customer Success Managers on customer calls
- Lead customer education, workflow walkthroughs, and retraining
- Build trusted-advisor relationships with customer power users and technical contacts
- Proactively identify configuration gaps and risks and execute solutions
- Maintain awareness of assigned customers' environments, history, and upcoming needs
- Distinguish between fixes, support tickets, and product changes
- Support an active customer engagement within 30 days
- Lead a solo customer engagement within 60 days
- Own multiple concurrent healthcare customer engagements within 90 days
- Contribute reusable playbooks and tooling and surface product feedback for scalable capabilities
Requirements:
- 5+ years in a technical, customer-facing role such as solutions engineer, implementation consultant, technical account manager, or forward deployed engineer
- 4–5 years navigating Azure, JavaScript, and TypeScript
- Strong background in SQL and Azure SQL database management
- 2–3+ years of experience operating in Notion and Jira
- Proficiency in C#
- Comfort reading a codebase, debugging, and writing scripts or small features
- Track record of building on SaaS platforms, including workflows, rules, forms, reports, integrations, and role and permission structures
- Experience handling client resolutions live virtually and through post-meeting action items
- Ability to identify enterprise customer problems, outline potential issues, and own solutions through resolution
- Strong written and verbal communication
- Ability to lead technical working sessions with non-technical stakeholders
- Ability to handle delays, bugs, and scope pushback while maintaining customer trust
- Structured problem-solving and root-cause analysis for enterprise clients
- Ability to adapt to novel problems and changing policies and regulations
- Experience writing clear, well-scoped bug reports and feature requests
- Healthcare IT, Employee Health, or occupational health experience preferred
- Familiarity with immunization tracking, credentialing workflows, OSHA, and state health reporting requirements preferred
- Familiarity with APIs, integrations, SQL, or scripting for data investigation and fixes preferred
- Prior use of Immuware or similar platforms preferred
- Legally authorized to work in the US; sponsorship is not available
Benefits:
- Employee medical insurance with up to 100% of the premium covered
- HSA, FSA, and traditional medical, dental, and vision insurance options for employees and dependents
- Dental and vision plans, including an option with 100% of the premium covered for employees
- 20–30 days of annual PTO for full-time US employees based on tenure
- 14 paid holidays for US-based teams
- One floating holiday
- One paid birthday holiday during the birth month
- 16 hours of Volunteer Time Off
- Additional leave options
- Compliance with more favorable state and local leave laws
- 401(k) with company matching
- Financial planning education and resources
- Lifestyle Spending Account for wellness, meditation apps, WFH equipment, fresh produce, and other eligible expenses
- 24/7/365 Employee Assistance Programs, including counseling, legal and financial services, and child and elder care referrals
- Carrot Fertility & Hormonal Support
- Beyond Med discounted elective care plan
- Spot Pet Insurance
- For eligible LATAM employees: health insurance with 100% of employee premiums covered
- For eligible LATAM employees: Propelus Flex Club monthly benefits points and discounts
- For eligible Colombia employees: 18 national holidays
- For eligible Costa Rica employees: 12 national holidays
- Company-paid life insurance for eligible LATAM employees
- Remote-first, global and distributed work environment
- Anniversary trips for employees celebrating 10- and 20-year work anniversaries
- Professional development allowance
- Equal opportunity workplace
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