Forward Deployed Engineer
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Job Description
Forward Deployed Engineer embedding with enterprise customers to build production voice, messaging, AI, and wireless systems on Telnyx’s global network. Leading deployments from POC to go-live.
Responsibilities:
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
- Build and deploy custom implementations, including AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), and WebRTC
- Lead POCs, pilots, and production launches from whiteboard to go-live
- Own customer outcomes and stay engaged until solutions are live and stable
- Collaborate directly with Product and Engineering to shape the roadmap based on field insights
- Create clear technical documentation and runbooks, and maintain maintainable solutions for handoff
- Troubleshoot and resolve complex integration issues alongside customer teams
Requirements:
- CS degree or equivalent experience
- 3+ years building software or doing technical consulting
- Proficiency in multiple languages: Python, Node.js, Go
- Strong API fluency, event-driven thinking, and cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Ability to translate "it's not working" into root cause
- Comfortable working on customer sites and in high-stakes technical conversations
- Bonus: Experience with AI voice assistants, STT, or LLM-based conversational systems
- Bonus: SQL proficiency (Postgres, MySQL, Oracle)
- Bonus: ETL and data wrangling experience
- Bonus: DevOps fundamentals (Docker, Kubernetes, CI/CD)
- Bonus: Background in telecom, CPaaS, or high-growth SaaS
- Bonus: Security mindset (IAM, encryption, audit logging)
Benefits:
- Financially stable and profitable company
- Environment of continuous learning and growth
- Remote work arrangement
- 10–30% travel to customer sites for deployments, workshops, and escalations
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