Forward Deployed Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical support specialist for strategic customer accounts at Dropzone AI. Collaborating with teams to enhance cybersecurity operations and customer trust.
Responsibilities:
- Support strategic customer accounts as a technical and operationalization-focused resource.
- Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.
- Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
- Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve.
- Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations.
- Configure response workflows, notifications, escalation paths, and customer-approved behaviors.
- Translate customer SOC practices into precise, approved Dropzone behavior.
- Help customers identify functional alternatives or product-supported paths before escalating product gaps.
- Open and document internal support or product cases when customer needs cannot be met through existing functionality.
- Produce tuning, efficacy, and operationalization reports for strategic accounts.
- Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators.
- Partner with Product and Engineering to escalate product gaps with clear evidence and customer context.
- Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance.
- Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.
Requirements:
- 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.
- Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
- Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation.
- Ability to translate ambiguous customer context into precise technical configuration.
- Strong written and verbal communication.
- Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths.
- Ability to manage multiple customer workstreams with strong follow-through.
- Comfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering.
- Comfortable working in an early-stage environment with ambiguity and high ownership.
- Early-stage startup mindset.
Benefits:
- company paid health insurance
- 401K Plan with employer match
- Self-Managed PTO
- parental leave
- generous benefits package
Similar Jobs
Forward Deployed Engineer
Forward Deployed Engineer responsible for customer technical support and integration for Praetorian's security platform. Engaging with clients and resolving issues effectively to enhance product reliance.
Model Based Controls Engineer – Motors
Model Based Design Engineer developing electric motors using MATLAB/Simulink at a leading tools company. Collaborating with teams globally to drive technology innovations.
Identity & Devices Engineer – Client Consulting
Identity & Devices Engineer responsible for implementing Microsoft 365 security solutions for diverse enterprises. Collaborating with clients to enhance protection of their Microsoft ecosystems.
MES Engineer
Digital Tulip MES Engineer responsible for developing Tulip applications in a pharmaceutical environment. Collaborating with QA and operations to ensure compliance and operational excellence.
Forward Deployed Engineer
Forward Deployed Engineer at Rayn delivering technical solutions and demonstrations to clients. Collaborating with sales teams and technical stakeholders to understand client needs and improve product outcomes.
Field Services Engineer
Field Services Engineer in the US Defense industry providing training, support, and integration services for navigation and timing solutions. Collaborating with sales and engineering teams to ensure customer satisfaction remotely.
Cloud Platform Engineer – Azure, Mid-level
Cloud Platform Engineer specialized in Azure, focused on building and maintaining cloud infrastructures. Engaging in troubleshooting and automation processes within cloud environments.
Staff Corporate Engineer
Staff Corporate Engineer at Instacart defining technical strategy and architecture for security-critical platforms. Overseeing identity, access, and network infrastructure across multiple locations.
Staff Corporate Engineer
Staff Corporate Engineer at Instacart defining the technical strategy for workforce security platforms. Owning long-term identity architecture and enterprise network strategies for corporate engineering.
Energy Engineer II
Mid-level Energy Engineer developing and executing M&V plans for energy conservation projects at NORESCO. Collaborating with multiple departments to provide technical leadership and ensure project success.
Staff Forward-Deployed Engineer
Staff Forward-Deployed Engineer at Texture improving energy grid systems through software integration. Collaborating with utility customers to enhance operational efficiency and address data challenges.
FedRAMP Engineer
FedRAMP Security Engineer providing technical expertise on security control implementations. Join Valiant Solutions' growing cybersecurity team for compliance with NIST and FedRAMP standards.
Cryptography Engineer
PQC Engineer designing and delivering Post-Quantum Cryptography solutions for federal cybersecurity modernization initiatives. Collaborating with stakeholders to shape requirements and drive implementation strategies.
Senior SIEM Engineer
Technical lead managing the design, deployment, and maintenance of SIEM for Valiant’s cybersecurity team. Collaborate with SOC analysts to enhance security monitoring capabilities.
Project Engineer – Facilities and Infrastructure
Project Engineer overseeing design and construction for hypersonic wind tunnel campus. Critical government oversight role providing technical advisory and program management support.
Chief Engineer, Payload Integration
Chief Engineer for payload integration at SES Space & Defense. Leading payload development from concept to on-orbit operations for multi-orbit satellite solutions.
Project Engineer
Project Engineer handling engineering design activities for solar projects. Collaborating with cross-functional teams to ensure project success and performance optimization.
R&D Engineer II – SRM Ballistician
Ballistician generating rocket motor concepts from thrust/burn time requirements. Collaborating with engineering teams to refine designs and ensure manufacturability.
Senior Project Engineer – SRM
Senior Project Engineer leading and coordinating project planning and engineering tasks at General Dynamics Ordnance and Tactical Systems. Working with multi-disciplinary teams to develop cutting-edge munitions and systems.
Supplier Quality Engineer
Supplier Quality Engineer supporting Medline’s Supplier Quality operations through audits and performance activities. Partnering cross functionally while developing expertise in supplier quality and regulatory compliance.