Founding Account Manager
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Job Description
Founding Account Manager in a fast-growing fintech startup managing client relationships and driving revenue. Building Account Management from the ground up while leading cross-functional collaborations and global travel.
Responsibilities:
- Build and scale the Account Management function from the ground up — defining processes, KPIs, and success criteria.
- Lead customer onboarding and integrations post-contract signature, coordinating across product, operations, and compliance.
- Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn.
- Design and execute upsell strategies; coordinate new product launches with cross-functional teams.
- Project-manage complex, senior stakeholder environments — including CEOs, founders, and shareholders at customer organizations.
- Establish repeatable processes and automation to reduce manual work and increase scalability.
- Feed customer insights directly into the product roadmap to shape prioritization and enhancements.
- Travel globally across the US, Europe, APAC, and LATAM to support customers and drive relationships.
Requirements:
- Genuine, proven interest in go-to-market (GTM) strategies and commercial operations — this is a dealbreaker.
- Experience as a Consultant, Chief of Staff, or Finance Associate at a fast-paced startup.
- Strong project management track record in complex, multi-stakeholder environments.
- Demonstrated ability to manage customer relationships end-to-end to drive revenue ramp and reduce churn.
- Experience building and scaling an Account Management function, including onboarding, upsell motions, and KPI-based success metrics.
- Comfort managing senior audiences including C-suite executives, founders, and investors.
- Systems-first mentality with a bias for automation and scalable, repeatable processes.
- Willingness and ability to travel globally (US, Europe, APAC, LATAM).
Benefits:
- Visa sponsorship is available.
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