Fractional Associate Director, Member Success – Academic
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Job Description
Contract professional supporting member success for academic institutions in the U.S. Focusing on engagement, data interpretation, and consultation for member schools.
Responsibilities:
- Serve as the primary relationship lead for a portfolio of member schools
- Guide member schools in interpreting assessment data
- Monitor member engagement with academic tools and services
- Partner with various teams to inform product development
Requirements:
- 5+ years of experience in member engagement and retention
- Strong understanding of academic support and consultation processes
- Experience in Salesforce or similar CRM tools
- Excellent communication and interpersonal skills
- Ability to interpret and analyze data effectively
Benefits:
- N/A
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