Fraud Prevention Analyst
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Job Description
Analista de prevenção a fraudes protegendo transações na plataforma VExpenses de despesas e viagens corporativas. Analisando riscos, chargebacks, regras antifraude e validações biométricas.
Responsibilities:
- Provide first-level support to partners and internal teams regarding the transaction fraud prevention workflow
- Manage the chargeback dispute process, answering operational questions and handling overdue cases
- Monitor the effectiveness of existing rules
- Propose adjustments, continuous improvements, and data-driven experiments to reduce false positives and losses
- Analyze discrepancies in facial biometric verification
- Decide whether cases should be approved, declined, or escalated
Requirements:
- Availability to work 40 hours per week
- Experience in fraud prevention within financial operations
- Experience analyzing cases and making risk/fraud decisions (approval, decline, or escalation), with attention to controls and compliance
- Experience with high-volume operational routines and regulated deadlines (SLAs), such as support queues, back-office operations, or case analysis
- Experience in fintechs, digital banks, and/or payment companies
- Bachelor’s degree in Business Administration, Economics, Accounting, Information Technology, or a related field
- Familiarity with dispute/chargeback processes and identity verification (KYC/biometrics)
- Knowledge of payment industry regulations (BACEN, card networks, etc.)
- Advanced Excel skills
- Knowledge of SQL and/or BI tools (Metabase or similar)
- Certifications in Compliance, AML/KYC, or Fraud Prevention (CFE or similar)
- Analytical, logical, and investigative mindset
- Strong organizational and self-management skills
- Ability to manage multiple workstreams and concurrent deadlines
- Assertive communication skills
- Critical thinking and autonomy
Benefits:
- Fully remote throughout your employment
- Medical insurance with no copay and nationwide coverage
- Flexibility to allocate benefits toward meal and/or food vouchers
- Discounted medications and healthcare products
- All work equipment provided (laptop, headset, mouse, etc.)
- Referral bonuses for candidates hired through employee referrals
- Access to Wellhub and TotalPass
- Close interaction with founders and partners
- Freedom and support to be yourself
- Relaxed and collaborative work environment
- Casual dress code
- Birthday day off
- Dental insurance
- Extended maternity and paternity leave
- Learning and career growth opportunities
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