Fueling Operations Support Manager
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Job Description
Fueling Operations Support Manager maintaining Ryder’s transportation and supply-chain fueling facilities nationwide. Troubleshooting systems, managing compliance, repairs, customer support, projects, and performance reporting.
Responsibilities:
- Analyze and troubleshoot fueling systems and develop complete repair or replacement solutions for customers
- Ensure work order timelines and priorities are met using the work order management system
- Communicate clear, effective, and consistent updates to customers, databases, and stakeholders
- Establish processes and tools to proactively prevent Notices of Violation
- Support customer service needs related to Notices of Violation and ensure facility compliance schedules are met
- Identify and proactively resolve potential compliance issues and escalate for legal compliance assistance when needed
- Obtain, review, and approve repair quotes
- Support construction and capital projects under the guidance of an environmental project engineer
- Run ad-hoc reports and build basic reports using information from multiple systems and databases
- Monitor and report individual KPIs
- Develop and support policies, SOPs, procedures, BMPs, and other materials
- Work weekends, stay late, or change work schedules as necessary to meet business needs
- Perform other duties as assigned
Requirements:
- High school diploma/GED required
- Bachelor's degree in Business or related field preferred
- Five (5) years or more of fuel system and/or facility maintenance management and/or environmental compliance industry experience required
- One (1) to three (3) years of direct customer relationship-building responsibility required
- Strong problem-solving skills
- Strong verbal and written communication skills
- Ability to communicate effectively with diverse stakeholders, contractors, and customers
- Ability to work independently and as part of a team
- Strong technical aptitude in electronics and/or mechanical systems and downstream fueling systems
- Ability to troubleshoot complete systems, not just individual components
- Advanced understanding of language and communications for positive customer experiences
- Advanced proficiency in Microsoft Office, including Excel pivot tables
- Advanced knowledge of downstream fueling systems and related fueling equipment
- Obtain knowledge, complete continuous training, and/or maintain 2 to 3 relevant certifications, such as compliance-related, ICC, AB Operator, Gasboy, INCON, FFP, Six Sigma, or Project Management
- Willingness to work weekends, stay late, and/or change work schedules as needed
- Ability to travel 1–10%
- Agreement to Ryder Telecommuting and Permanent Remote Work Agreement(s) and Policies
Benefits:
- Medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
- Annual bonus, commission, and/or long-term incentive plan may be available
- Remote work arrangement
- Continuous training and professional development
- Equal Opportunity Employer and Drug Free workplace
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