Genesys Cloud CX Engineer – Consultant
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Job Description
Genesys Cloud CX Engineer at Voyage Advisory designing and implementing solutions for federal clients. Engaging with stakeholders for requirements gathering and improving user experience in contact centers.
Responsibilities:
- Design, configure, and implement solutions within Genesys Cloud CX , including contact flows, integrations, and platform capabilities
- Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
- Build and enhance IVR/IVA solutions , including AI and speech-enabled capabilities
- Translate business requirements into technical designs and implement within the platform
- Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
- Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
- Collaborate with cross-functional teams to ensure scalable, maintainable solutions
Requirements:
- 3–5+ years of hands-on experience with Genesys Cloud CX (required – must be core to your background)
- Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering)
- Experience with IVR/IVA , including AI-driven or speech-enabled solutions
- Strong ability to gather requirements and work directly with clients/stakeholders
- Demonstrated ability to balance technical execution with client-facing communication
- Comfortable leading meetings, asking the right questions, and translating needs into action
- U.S. Citizenship or authorization to work in the U.S. without sponsorship
- Ability to pass a federal background check
Benefits:
- up to 20% travel to Buffalo, NY
- Market-competitive compensation, based on experience
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