Global Account Manager
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Job Description
Global Account Manager growing strategic customer accounts for TTM Technologies, a global printed circuit board manufacturer. Managing relationships, negotiations, QBRs, and worldwide customer support.
Responsibilities:
- Sell TTM Technologies products and maintain relationships as the primary contact for assigned existing key global/international accounts
- Expand and develop strategic accounts, provide customer service, and pursue new business within existing accounts
- Develop and maintain relationships with global C&C accounts to increase customer satisfaction and annual sales, including C&C-controlled business
- Provide indirect oversight and guidance to other sales employees
- Collaborate globally across management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service, and Quoting Centers
- Manage and develop key partner relationships and provide professional leadership, coordination, and strategy for global accounts
- Participate in customer business reviews, negotiations, and daily customer support
- Communicate customer initiatives, requests, capacity and technology requirements, comments, and action items to TTM management
- Follow through on customer commitments and action items to completion
- Fulfill customer needs and ensure customer satisfaction
- Follow up on open quotes and business opportunities
- Monitor TTM performance and drive improvements with site-level management
- Support negotiation spreadsheets, research for QBRs, and related C&C activities
- Guide and support TTM sales at regional sites
- Participate in negotiations and QBRs at customer-designated sites
- Present to customers, TTM management, and support teams
- Recommend and provide customer solutions
- Communicate customer initiatives, capacity demands, and technology needs to TTM divisions globally
- Collaborate with accounting, engineering, production, customer service, and other teams to resolve business issues
- Provide quarterly updates on C&C-controlled business
- Work with the C&C team to approve customer rebates
- Support special projects and programs assigned by TTM management
- Prepare written correspondence for customers, employees, and management
- Travel globally and support North America, Europe, and Asia across calls, conferences, email, and other communications
Requirements:
- Bachelor degree plus experience in sales is preferred or equivalent combination of education and experience
- Knowledge of Printed Circuit processing and material technology is required
- Knowledge of industry certifications and requirements for different market segments
- Ability to read, write and understand the English language
- Good written, oral, communication, and interpersonal skills
- Excellent attention to detail and organizational skills
- Working knowledge of Windows Excel, Word, PowerPoint, Outlook, and internet
- Printed Circuit Board manufacturing knowledge
- Knowledge of the competitive market for PCBs
- Ability to understand technical needs and create strategy to support customer requirements
- Ability to handle a fast-paced environment with high volume of workload
- Available for 25% to 50% travel and extended stays away from home
- Must be a U.S. Citizen or Permanent Resident due to EAR requirements
- Strong decision-making and interpretation skills
- Proven history of successful sales performance and customer service/support exceeding expectations
- Ability to solve practical problems with limited standardization
- Ability to manage conflict situations with internal and external customers
- Ability to prioritize tasks and respond quickly to urgent requests
- Must comply with TTM Export Control Policies and Procedures and applicable ITAR, EAR, and OFAC laws
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Flexible spending accounts
- Health savings accounts
- Accident benefits
- Life insurance
- Disability benefits
- Paid vacation
- Paid holidays
- Annual or quarterly company bonus may apply based on position assignment
- Shift premium may apply for alternative shifts
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