Global Operations Specialist II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Global Operations Specialist II managing escalations, quality controls, and compliance workflows for ClearStar’s employment intelligence and background screening services.
Responsibilities:
- Manage escalated orders, complex verifications, and exception cases
- Serve as a point of contact for high-risk or sensitive client and internal communications
- Apply advanced knowledge of verification processes, compliance standards, and quality controls
- Identify recurring issues or performance trends and escalate findings to Compliance and Operations leadership
- Support monitoring efforts related to global operations team performance and quality reviews
- Provide guidance and informal coaching to frontline Operations Specialists
- Conduct targeted quality reviews and assist with remediation planning
- Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
- Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency
- Analyze operational data to recommend workflow enhancements and error reduction strategies
- Stabilize quality performance through proactive oversight and exception management
- Reduce error rates by resolving complex cases accurately and efficiently
- Strengthen monitoring and accountability across operational teams
- Improve client satisfaction by managing sensitive or high-risk communications
- Contribute to continuous improvement of workflows and compliance adherence
Requirements:
- 2–4+ years of experience in background screening
- PBSA Certification
- Working knowledge of FCRA, verification processes, and quality standards
- Experience handling escalations, client communications, or complex workflows
- Demonstrated ability to operate as a senior contributor within an operations team
- Strong problem-solving and analytical skills
- Excellent communication skills and sound professional judgment
- Detail-oriented with the ability to manage ambiguity
- Strong understanding of compliance-driven operational environments
- Ability to identify trends and escalate appropriately
- Ability to influence peers through guidance and knowledge sharing
- Comfort working in fast-paced, regulated workflows
- Bachelor's degree preferred or equivalent work experience
Benefits:
- Paid healthcare and life insurance premiums
- Low-cost dental and vision insurance
- Company-paid basic life insurance
- Company-paid Short-Term Disability policy
- Employee assistance program
- 401(k) matching up to 4%
- Time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
- Searching for Stars Employee Referral Program
- Learning and development opportunities
- Remote-first culture with flexibility and digital collaboration tools
Similar Jobs
Operations Manager, Property Concierge Services
Responsable Airbnb indépendant gérant et optimisant des locations courte durée pour ALB Conciergerie. Développement d’un portefeuille de propriétaires et coordination des séjours.
Platform Operations Lead
Edifecs Platform Operations Lead managing healthcare EDI applications, AWS infrastructure, and transaction workflows for SAIC. Driving platform stability, scalability, compliance, and roadmap execution.
Senior Substrate Supplier Engineering and Operations Lead
Intel supply chain lead optimizing semiconductor substrate supplier quality, yield, cost, and operations. Managing supplier selection, process validation, KPIs, and quality improvements in South Korea.
Operations Assistant
Part-time remote Operations Assistant supporting Learn To Be’s free 1-on-1 K–12 tutoring program. Managing student-tutor pairings and improving operations with AI tools.
Country Operations Lead
Clinical operations leader overseeing UK-based FSP portfolios for Thermo Fisher Scientific. Driving client delivery, team capability, quality, risk, resources and financial performance.
Operations and Admin Coordinator
Remote Operations & Admin Coordinator supporting a fundraising consultancy and training business. Handling invoicing, client onboarding, content scheduling, document formatting, and systems administration.
Operations Manager – eCommerce, DTC
Operations Manager scaling supply chain, fulfillment, people, and processes for a growing physical-product DTC/eCommerce brand. Building SOPs, systems, reporting, and accountability across the company.
Enterprise Internship, Health Care Administration – Operations Undergraduate
Healthcare administration intern supporting Advocate Health’s enterprise healthcare projects and operations. Developing management, process improvement, strategic planning, and data skills through departmental rotations.
Director of Operations
Director overseeing AMSURG’s ambulatory surgery center operations, governance, growth, and financial performance. Managing physician partnerships, ASC boards, staffing, budgets, and revenue-cycle outcomes.
Director of Operations
Director overseeing AMSURG’s ambulatory surgery center operations, governance, growth, and financial performance. Managing physician partnerships, boards, staffing, budgets, and revenue-cycle performance across assigned centers.
Operations Coordinator
Operations Coordinator coordinating tasks, suppliers, deadlines, and process documents for a UK business. Fully remote from South Africa while working UK hours.
Logistics Operations Specialist
Logistics Operations Specialist coordinating customer operations, installations, and technical service activities. Supporting cross-functional teams and resolving operational blockers for Greece-based logistics operations.
Director of Solar Operations
Director overseeing 1,800+ MWdc of utility-scale solar operations for Onward Energy, an independent U.S. power generator. Leading safety, reliability, teams, budgets, and asset performance.
Director of Solar Operations
Director leading Onward Energy's 1,800 MWdc utility-scale solar fleet across 36 U.S. facilities. Driving safety, reliability, financial performance, and team development.
Head of AI Strategy – Operations
Head of AI strategy and governance for Accela’s cloud government software platform. Driving responsible adoption, enterprise standards, investment priorities, and measurable AI outcomes.
Operations Manager
Operations Manager leading licensed investigators for Advantage Investigations, an insurance defense investigation firm. Managing surveillance operations, investigator performance, scheduling, reporting, and client-service KPIs.
Commercial Strategy and Operations Manager
Commercial strategy manager driving reporting, planning, and cross-functional initiatives for Virta Health’s virtual metabolic-care business. Translating data into executive decisions and operational improvements.
Executive Manager, Operations, Payments
Gerente executivo liderando operações críticas da Orbitall Payments, empresa de soluções financeiras da Stefanini. Condução de escala, segurança, eficiência, transformação operacional e relacionamento com clientes estratégicos.
Recruiting Operations Coordinator
Recruiting Operations Coordinator running interview scheduling, Greenhouse operations, and talent reporting for Sayari’s AI-powered economic security platform. Supporting hiring managers and candidates across US time zones.
Senior Cloud & Ops Engineer
Senior Cloud&Ops Engineer providing advanced technical support for Avenga’s enterprise cloud infrastructure products. Troubleshooting complex issues, managing outages, and maintaining customer environments.