Global Reservations Sales Specialist
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Job Description
Remote Pyramid Global Reservation Sales Specialist responsible for handling calls and booking hotel stays. Engaging with guests to understand needs and provide detailed hotel information.
Responsibilities:
- Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
- Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
- Complete daily administrative routines (system logins, checklists, e mails, trainings).
- Manage guest voicemails and conduct callbacks.
- Monitor and manage property waitlists, including availability checks and guest callbacks.
- Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).
Requirements:
- Ability to work in a remote work setting with a quiet and free of distraction background.
- Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.
- Prior experience in hotel and sales required.
- Strong internet with hot spot back up, dual computer screen required.
- Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
Benefits:
- Competitive salary
- Professional development opportunities
- Opportunity to work directly with senior leaders
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