Global Resolution Engineer
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Job Description
Global Resolution Engineer resolving complex networking issues for WEKA’s AI-native data infrastructure. Driving HPC, AI/ML, and enterprise deployment performance, scalability, and support readiness.
Responsibilities:
- Serve as the primary escalation point for complex networking, fabric design, connectivity, and performance issues in WEKA deployments
- Troubleshoot Layer 1–4 networking problems in high-throughput, low-latency AI/ML and HPC environments
- Mentor Customer Success Engineers, review case strategy, and elevate team networking competence
- Analyze field data to identify emerging patterns, bottlenecks, and systemic network configuration flaws
- Maintain and evolve WEKA’s Known Issues Database, Technical Advisories, and Knowledge Base
- Partner with Development on root cause analyses and future product capabilities and diagnostic tools
- Conduct advanced networking training for internal support teams and key customers
- Participate in technical design reviews with internal and customer architecture teams
- Improve internal tooling for packet capture, latency analysis, flow visualization, and path validation
- Represent GRE in cross-functional architecture reviews focused on networking readiness and scalability
- Participate in global 24/7 on-call operations and resolve high-severity incidents
Requirements:
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience accepted
- 15+ years in advanced technical support, network engineering, or network architecture roles in enterprise, cloud, or HPC environments
- Demonstrated ability to act as a technical lead in multi-team escalations and customer-critical situations
- Experience working with or supporting AWS, Azure, or GCP and hybrid deployments preferred
- English fluency required; additional languages a plus
- Flexibility to support global operations, including on-call rotation and occasional travel
- Subject matter expertise in Ethernet, Infiniband, RDMA/RoCE, DPDK, and UCX
- Extensive experience with Arista, NVIDIA/Mellanox, Cisco, and Juniper switching and routing platforms
- Deep understanding of TCP/IP, LACP, ECMP, jumbo frames, MTU tuning, congestion control, and QoS
- Hands-on experience with ethtool, iperf, perfquery, ifconfig, and fabric utilities
- Advanced Linux systems administration, including sysctl, iptables/nftables, and routing tables
- Proven ability to resolve complex technical issues in distributed systems and storage-heavy, compute-intensive workloads
- Ability to lead architectural discussions on datacenter fabrics for scale-out systems
- Strong documentation skills and ability to produce internal guides and customer-facing technical content
- Bonus experience with Kubernetes networking, Terraform, Ansible, and Python/Bash automation
Benefits:
- Equal opportunity employer and nondiscrimination policy
- Inclusive and authentic workplace commitment
- Global 24/7 operations with on-call participation
- Occasional travel
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