Global Service Manager – HR Administration
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Job Description
Global Service Manager for HR Administration overseeing HR services and managing onboarding across global clients. Collaborating with teams to ensure high-quality services in international human resource operations.
Responsibilities:
- Act as a central operational lead within the HR Administration function
- Support the delivery of high-quality HR administrative services across a global customer portfolio
- Coordinate onboarding and employee lifecycle activities
- Oversee day-to-day HR administration operations
- Maintain strong relationships with customers, partners, and internal stakeholders
- Serve as a key escalation point to ensure consistent service delivery standards
- Manage onboarding, support ongoing lifecycle administration, and ensure timely service delivery in collaboration with internal teams and external partners
- Align processes with Global Services Associate and Operations Director as necessary for customers
- Adhere to SLAs in terms of responsiveness and quality where applicable
- Train and onboard team members on Implementation or BAU related activities
Requirements:
- 4-6 years minimum experience HR Administration, HR Operations, People Operations, EOR, or related operational service delivery environments.
- Experience managing onboarding and employee lifecycle administration activities across multiple countries or regions.
- Strong project coordination and stakeholder management experience.
- Experience working directly with customers and external partners in a service delivery environment.
- Very strong English communication skills, both written and verbal.
- Proficiency in a second language is a plus.
- Experience in flexible working/work from home.
- Excellent analytical and problem-solving skills.
- Project management experience, mainly with Payroll implementations.
- Account Management experience.
- Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.
- Experience with a HRIS, CRM system (Microsoft 365, Salesforce) is a plus
Benefits:
- Remote work
- Global team events
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