GTM Engineer, Post-Sales
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Job Description
GTM Engineer automating post-sale processes and managing customer interactions in IoT connectivity company. Focusing on onboarding, billing, and improving operational efficiency.
Responsibilities:
- Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live
- Own the onboarding activation tracker, driving each new customer through to live and billing correctly
- Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close
- Build SIM order intake and logistics automation, taking Account Executives off the operational path
- Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations
- Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution
- Own migration completion tracking and customer communication, partnering with Solutions on technical execution
- Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise
Requirements:
- 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops
- Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus)
- Experience with Salesforce or a comparable CRM, with a real understanding of how systems-of-record hygiene affects downstream reporting
- Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry
- Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals
- Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations)
- Familiarity with modern AI tooling and a track record of applying it to real operational workflows, not just experimenting with it
- Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively
- Has a bias toward elimination: questions whether the work is even necessary before building around it
Benefits:
- Competitive compensation: All employees receive equity at hire and given transparent salary and equity formulas across the team
- Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave
- Remote work support: $1,000 hiring bonus plus $250/month WFH Stipend (taxable) to help support your home office, productivity, professional development, or coworking expenses.
- Financial security: Life and disability insurance fully covered, 401(k) plan (no match), and access to our Professional Development Fund after one year
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