Healthcare Business Administrator
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Job Description
Healthcare Business Administrator supporting the Centers for Medicare & Medicaid Services inquiries related to Affordable Care Act. Responsible for researching and crafting responses based on inquiries and policy requirements.
Responsibilities:
- Research and respond to inquiries related to the Affordable Care Act (ACA)
- Work independently to analyze inquiries and determine appropriate response
- Conduct thorough research of complex policy and programmatic requirements
- Craft written responses using plain language
- Document precise and diligent notes for every case
- Navigate the inquiry response system and database
- Monitor individual dashboard to identify areas for improvement
- Identify inquiry trends and propose new language or edit existing language in the inquiry response knowledgebase
- Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed
- Identify process improvements and make recommendations to the Operations Manager
- Collaborate with cross-functional teams to document inquiry responses
- Review other team member’s inquiry responses for quality and accuracy
Requirements:
- Bachelor's degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience
- 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues
- Advanced experience conducting research of complex policy and/or programmatic requirements
- Excellent writing and verbal customer service skills
- Experience using plain language to craft written responses
- Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)
- Relevant experience triaging, routing, and resolving inquiries
- Candidate must be able to obtain Public Trust clearance
- Candidate must have lived in the United States at least three (3) out of the last five (5) years
Benefits:
- 401K with company match
- Professional growth opportunities including paid education and certifications
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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