Healthcare Customer Success Manager V
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Job Description
Healthcare Customer Success Manager managing contracted services for large Provider Healthcare clients. Ensuring adherence to SLAs and building strong client relationships to drive additional business.
Responsibilities:
- Manages the delivery of contracted services to large Provider Healthcare clients
- Ensures that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded
- Builds and maintains strong client relationships and provides day-to-day client advice and support
- Promotes the organization's capabilities to clients, identifies sales opportunities and achieves contract extensions
- Responsible for adhering to company security policies and procedures
- Handles customer escalations during downtime events
- Remains informed on the technical design/architecture of customer environments
Requirements:
- 12 - 14 years of experience in the field of role required
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role
- ITIL certification preferred
- Expert-level understanding of the IT industry and various technologies within the Healthcare Provider and Payer industry
- Expert-level knowledge of the Rackspace product portfolio, servers, and computer hardware
- Expert-level understanding of Cloud technologies and working practices
- Prior experience with EPIC (preferred) or other EHR
- ServiceNow experience
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Professional development opportunities
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