Homeless Services, HMIS Manager
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Job Description
HMIS Manager leading homeless-services data operations, compliance, and teams at ICF. Improving systems that help communities prevent and end homelessness.
Responsibilities:
- Oversee day-to-day execution of HMIS operations, ensuring reliability, efficiency, and quality
- Ensure data projects, reports, analytic deliverables, system improvements, upgrades, and feature releases are delivered on time, within scope, and within budget
- Develop and enforce processes and procedures for system performance, availability, and data quality
- Resolve complex technical and operational issues with the HMIS vendor and cross-functional teams
- Ensure HUD HMIS requirements and CoC HMIS policies and procedures are implemented correctly
- Coordinate with CoC HMIS and data leadership, vendors, technical support teams, and internal and external partners
- Review funder and policymaker reports for data quality, compliance, and usability
- Communicate technical concepts to technical and non-technical stakeholders
- Collaborate with HMIS participating agencies and cross-functional partners
- Manage and support professional development of data analysts, system administrators, quality assurance specialists, and technical specialists
- Align CoC and organizational strategy with HMIS team priorities
- Provide coaching, feedback, and development planning
- Foster a high-performance, inclusive, and collaborative team culture
- Ensure resource allocation and workforce planning
- Monitor system performance and identify optimization opportunities
- Provide leadership updates on vendor performance, HMIS participation, data quality, and performance measures
- Support organizational compliance standards and best practices
- Remove operational barriers and facilitate coordination across teams
- Drive continuous improvement in processes, tools, and workflows
Requirements:
- Bachelor’s degree in Data Analytics, Computer Science or Information Systems, Public Policy and Administration, Business, Planning, or a related field; master’s degree preferred; equivalent experience may be considered
- Professional experience working with HMIS and homeless services data systems
- Thorough understanding of HMIS software requirements
- Proven ability to manage professional teams and deliver operational or technical outcomes
- Strong understanding of data systems, operations, and technical environments
- Strong understanding of project management methodologies relevant to software development and the data management lifecycle
- Experience with complex problem-solving in data or system-related contexts
- Experience interpreting data and analytical reports, identifying policy implications, and developing and delivering recommendations to executive leadership
- Knowledge of HMIS governance, policy, and administration
- Ability to execute long-term strategies through short-term operational and tactical activities
- Experience with training delivery and technical assistance
- Understanding of the McKinney-Vento Act and regulations governing CoC and ESG programs and other federal mainstream housing and services programs
Benefits:
- Equal opportunity employer
- Reasonable accommodations for disabilities, veteran status, and sincerely held religious beliefs
- Benefits information provided under the Transparency in Coverage Act
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