Hospital Software Support and Implementation Analyst
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Job Description
Analista de Suporte e Implantação de software hospitalar na Inovadora Sistemas. Implantando sistemas, treinando clientes e prestando suporte técnico.
Responsibilities:
- Implement systems for clients, ensuring the installation, configuration, and testing of contracted modules
- Conduct training and refresher sessions on system use, managing the process from start to finish
- Test implementation modules and functionalities before their release and deployment
- Manage implementation documentation, ensuring the validation and signing of forms and reports
- Provide technical support to clients by phone, email, chat, and corporate WhatsApp
- Open and document support tickets, recording system requests, defects, and bugs, and directing them to the appropriate teams
- Monitor support tickets and ensure clients receive responses within the agreed timeframes
- Provide technical support to partner resellers
- Visit clients to monitor their interaction with and satisfaction with the solutions
- Act as a liaison between the client and Inovadora, translating expectations into valuable solutions
Requirements:
- Basic computer skills (Windows and Linux)
- Proactive approach to identifying and resolving issues while ensuring customer satisfaction
- Completed or ongoing undergraduate degree is a plus
- Strong verbal and written communication skills
- Willingness to travel
- Knowledge of regulations, manuals, and programs issued by the Brazilian Ministry of Health and ANS
- Customer service
- Verbal and written communication
- Problem-solving
Benefits:
- Sesi Telemedicine
- Unimed health insurance
- BB Dental
- Access to CDL, SESI, and SESC partnerships
- Educational partnerships
- Alura platform courses
- TotalPass
- Mediquo
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