HR Manager – VA Retention, Performance & Culture
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
HR Manager improving Virtual Assistant retention, performance, and culture at Valatam. Leading HR strategy, employee relations, and engagement for Latin American talent operations.
Responsibilities:
- Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
- Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
- Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
- Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
- Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up
- Ensure timely resolution of VA complaints, concerns, and requests
- Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
- Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
- Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
- Lead VA engagement, recognition, culture, and volunteering initiatives
- Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
- Perform other related tasks as needed
Requirements:
- Fluent in English (C1/C2)
- 3–5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role
- Experience in the Staffing, BPO, or Outsourcing industry is preferred
- Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field is preferred
- Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives
- Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results
- Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution
- Excellent interpersonal, communication, and stakeholder management skills
- Strong organizational, problem-solving, prioritization, and follow-through skills
- Applications and résumés must be submitted entirely in English
Benefits:
- Paid time off
- Performance bonuses
- Monthly medical insurance stipend after meeting eligibility criteria
- Birthday bonuses
- Work-anniversary bonuses
- Gym and wellness allowance
- Unlimited online fitness classes
- Company events and Christmas celebrations
- Fully remote role
- Direct exposure to senior leadership
Similar Jobs
Senior Manager, Global HR Systems
CHEP global HR systems leader overseeing UKG Pro Workforce Management strategy, governance, and delivery. Leading distributed teams, releases, integrations, vendors, and platform operations.
Employee Relations – Policy Specialist, Legal
Employee Relations & Policy Specialist managing workplace investigations, policies, and employment legal matters for Macmillan Publishers. Supporting distributed-workforce risk mitigation between Legal and Human Resources.
HR Generalist
HR Generalist delivering payroll, benefits, onboarding, offboarding, and employment-law compliance services for client organizations. Supporting clients remotely with occasional on-site needs.
HR Consultant
Temporary HR Consultant designing future-state organizations for Ensemble, a healthcare revenue-cycle management provider. Delivering org models, charts, implementation roadmaps, and executive recommendations.
Enterprise Internship, Human Resources
Human Resources Intern supporting recruitment, onboarding, employee engagement, and HR operations at Advocate Health. Gaining hands-on experience with HR systems, reporting, and process improvement remotely.
HR Administrator
HR Administrator managing contracts, onboarding, records, and employee queries. Supporting a UK people team remotely from South Africa during UK hours.
Senior Director of Human Resources
Senior HR leader scaling employee relations, compliance, rewards, and HR technology for ACES’ autism therapy organization. Building scalable systems, teams, and processes for multi-site growth.
Human Resources Manager
Human Resources Manager overseeing benefits, compliance, HRIS, payroll support, and employee relations. Supporting Appalachian Mountain Club’s mission to protect the Northeast and Mid-Atlantic Appalachian region.
Talent Management Specialist
Learning operations specialist at L3Harris, an aerospace and defense technology company. Administering learning systems, audits, reporting, compliance, and enterprise talent-development programs.
Junior Lecturer – Human Resource Management
Remote Junior Lecturer teaching Human Resource Management modules at Milpark Education. Facilitating online learning, assessing students, and supporting curriculum quality and academic success.
Lead, HR Business Partner
Lead HR Business Partner advising Chromalloy’s Corporate Function leaders. Shaping workforce strategy, succession, leadership development, and organizational effectiveness for aerospace manufacturing and repair.
Employee Relations Specialist – Leave & Compliance
Employee Relations Specialist managing employee relations, leave administration, and multi-state compliance for MDpanel’s medical-opinion marketplace. Supporting HRIS workflows, reporting, accommodations, and employee operations across 24+ states and Canada.
HR Manager
Remote HR Manager conducting neutral workplace investigations for Sigma Systems. Advising leaders and HR partners on employee relations, risk, and compliant resolutions.
Director, Human Resources
HR Director leading people strategy, compliance, benefits, and talent programs at RSG, a research and analytics firm serving transportation and energy clients.
Principal HR Business Partner – Education
Principal HR Business Partner aligning human capital strategy with FranklinCovey’s Education division. Advising leaders on talent, organizational effectiveness, employee relations, and HR initiatives.
HR Specialist
HR Specialist advising EOR clients on Czech employment, compliance, and employee relations. Supporting lifecycle operations and global HR process improvement at SaaS-based G-P.
HR Intern
Praktikant/in HR bei BucherInvest, Finanzbildungsdienstleister für Versicherungen, Banken und Unternehmen. Unterstützung von Recruiting und Personaladministration vom Eintritt bis zum Austritt.
Manager, HR Systems
HR Systems Manager leading HRIS strategy, systems initiatives, and operational improvements. Supporting Ethos Life’s technology platform that democratizes access to life insurance.
Administrative and HR Assistant
Asistente administrativa y de Recursos Humanos remota, apoyando reclutamiento, documentación y procesos operativos. Colaboración freelance gestionada por responsabilidades y entregables.
HR Business Partner
HR Business Partner driving people strategy, analytics, and organizational performance at VIPAS AB, an IT consulting company. Leading HR priorities across the Large Motors & Generators Division.