HR & Operations Specialist
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Job Description
HR and operations specialist managing employee lifecycle, recruitment, compliance, and workplace operations. Supporting Visor.ai’s AI-powered contact center automation growth.
Responsibilities:
- Manage the full employee lifecycle, including onboarding, offboarding, contracts, documentation, and employee records
- Manage attendance, time off, and leave administration
- Manage benefits and flexible compensation through Coverflex
- Administer health insurance enrollments, exits, dependants, changes, renewals, and claims support
- Coordinate occupational health appointments, certificates, records, and renewals
- Coordinate training plans, providers, scheduling, logistics, records, and certificates
- Serve as the first point of contact for employee questions
- Ensure compliance with Portuguese labour law and GDPR regarding employee data
- Manage the recruitment pipeline in Teamtailor
- Coordinate interviews and candidate communications
- Support employer branding and candidate experience
- Manage Google Workspace accounts, groups, shared drives, permissions, and access
- Manage coworking spaces, bookings, access, plans, credits, usage, and costs
- Book travel for the team, candidates, and visitors
- Support invoice handling and expense follow-up with finance and accounting partners
- Organize team events, offsites, and internal initiatives
- Build, document, and improve operational processes
Requirements:
- Degree in Human Resources, Management, Psychology, Business Administration, or a related field
- Experience in HR, People Operations, or a generalist operations role
- Hands-on experience with HR platforms; familiarity with Factorial, Teamtailor, or Coverflex is a strong plus
- Comfortable in Google Workspace and confident with spreadsheets
- Working knowledge of Portuguese labour law and employee benefits administration
- Fluent Portuguese and professional-level English, written and spoken
- Organized and detail-oriented, able to run several processes in parallel
- Discretion and a strong sense of confidentiality when handling personal and sensitive data
- Strong verbal and written communication skills
- Curiosity for process improvement and openness to using AI-powered tools
- Immediate availability, or a notice period under 60 days, is a big plus
Benefits:
- Competitive compensation package
- Health insurance
- Career growth opportunities
- Remote First model
- Free coffee
- Arcade machines
- Rooftops & terraces
- Team events
- A lot of fun
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