Human Resources Manager
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Job Description
Manager, Human Resources partnering with Indigo’s retail leadership teams on talent, employee relations, and people programs. Supporting organizational effectiveness across Canada’s bookstore and lifestyle retail business.
Responsibilities:
- Partner with regional retail leadership teams and client groups to foster a high-performance culture
- Provide strategic HR guidance supporting operational success in a retail environment
- Deliver and embed core HR processes including staffing, performance and potential, succession, career planning, learning and development, and total rewards
- Build trusted partnerships with business leaders and regional people leaders
- Advise assigned client groups on enterprise and retail people programs and annual HR processes
- Provide guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters
- Translate business strategy, market trends, and operational priorities into people plans and organizational solutions
- Use people analytics, business insights, and workforce trends to identify opportunities and risks
- Define employee engagement goals and action-planning strategies
- Conduct sensitive investigations with professionalism, discretion, care, and expertise
- Design and implement organizational changes, talent strategies, engagement initiatives, and communication plans
- Partner on talent acquisition, succession planning, development planning, and retention strategies
- Liaise between the business, HR teams, and Centres of Excellence
- Collaborate with HR Centres of Excellence to design, deliver, and embed people programs, policies, processes, and initiatives
- Support staffing, onboarding, talent planning, performance and potential processes, succession planning, and career planning
- Support annual merit and bonus cycles, equity assessments, and compensation recommendations
- Drive continuous improvement in people practices, processes, systems, and ways of working
- Report to the Director, Human Resources – Retail
Requirements:
- Minimum 5–7 years progressive experience in an HR business partner or generalist role, primarily in a multi-site or retail environment
- Post-secondary education in HR, business, or a related field
- CHRL or similar HR professional designation is an asset
- Proven ability to navigate complex employee and labour relations issues
- Strong knowledge of Canadian employment legislation
- Strong business acumen and strategic problem-solving
- Excellent communication, relationship-building, and stakeholder engagement skills
- Cultural engagement expertise with a focus on operational excellence
- Ability to surface and efficiently solve problems related to organizational, people, and change priorities
- Alignment with Indigo values and passion for Indigo’s mission
- Strong organizational skills and ability to manage competing priorities
- Previous experience with UKG (HRIS) is an asset
- Ability to travel independently up to 25% across assigned regions, including overnight travel within Canada
- Valid driver’s license required
- Occasional travel to Indigo Home Office in Toronto, Ontario
- Access to a private and consistent home office environment suitable for confidential remote work
- Bilingual English/French considered an asset
Benefits:
- Remote work available
- Permanent full-time employment
- Access to a private and consistent home office environment suitable for confidential remote work
- Accommodation during the recruitment process
- Diversity, Equity, Inclusion, and Accessibility commitment
- AI-assisted hiring process with human oversight
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