Implementation Analyst
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Job Description
Implementation Analyst configuring and testing benefits administration systems for bswift clients. Managing data imports, audits, reporting, and client support.
Responsibilities:
- Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules
- Test client sites for proper system functionality and quality
- Import client data and ensure data accuracy throughout implementation
- Prepare employee and employer communication documents
- Triage client tickets and questions via email and voicemail
- Provide appropriate next response times
- Resolve data discrepancies with external vendors
- Ensure accurate information exchange
- Audit system data from various sources
- Produce summary and detailed reporting
- Prioritize tasks and communicate conflicts or escalations with team managers
- Support consumers with benefits administration software and services
- Collaborate cross-functionally to ensure successful implementations
Requirements:
- Bachelor’s degree in business administration or related field (required)
- 2+ years of professional client-facing experience within analysis and data management
- Advanced proficiency in MS Excel, including VLOOKUPs and data summaries
- Working knowledge of other MS Office tools
- Extensive experience with databases, data interpretation, and data manipulation
- Strong written and verbal communication skills
- Ability to problem-solve using reference materials, testing, and informed questioning
- Ability to operate and make timely decisions in a fast-paced, ambiguous environment
- High productivity, reliability, organization, accuracy, and thoroughness
- Passion for teamwork and excellent client service
- Standard working hours are 8am–5pm Central Time
Benefits:
- Health, dental, and vision plans
- Performance-based incentives for most roles
- Remote-first, office-friendly environment
- Employer-sponsored retirement savings programs
- Professional development, training, and career growth resources
- Supportive collaborative culture
- Mental health, financial planning, and wellness resources
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