Implementation Consultant – Grants and Scholarships Focus
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Job Description
Foundant Implementation Consultant responsible for implementing software solutions for clients. Engaging with nonprofit sector practices and ensuring positive client experiences throughout the implementation process.
Responsibilities:
- Drive the successful implementation of Foundant software products
- Lead, train, and consult with clients for alignment with objectives
- Establish and maintain a positive client experience
- Develop expert knowledge of Foundant software products
- Provide guidance on nonprofit sector practices
- Support fellow team members and share best practices
- Train clients on utilizing Foundant software products
- Assist clients in configuring software for efficient workflows
- Maintain high communication with clients for problem resolution
- Provide guidance on best practices for grant and scholarship workflows
- Engage in philanthropic and SaaS sectors to stay updated
Requirements:
- Familiarity with nonprofit relationships
- Thorough knowledge of strategies and best practices used by the philanthropic sector
- Direct experience with community foundations and/or education is preferred
- At least 3 years experience in philanthropy or customer service in a SaaS company
- Ability to identify and adjust training to client learning styles
- Strong technical aptitude with software programs
- Exceptional client satisfaction driven approach
- Keen attention to detail
- Excellent verbal and written communication skills
- Excellent time management skills
- Ability to travel occasionally (approximately 10%)
- Demonstrated experience with Microsoft Excel
- Bachelor’s degree in related field preferred
Benefits:
- Competitive salary and benefits
- Tuition, and lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
- Professional and personal development
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