Implementation Engineer – Forward-Deployed Engineer
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Job Description
Implementation Engineer responsible for customer data migration workflows at an AI startup. Working closely with clients to ensure successful data migrations and bridging communication with engineering teams.
Responsibilities:
- Own a portfolio of customer accounts and drive their success with the product
- Map customer data-migration schemas into the product's primitives by building playbooks
- Handle web scraping, parsing, and computer-use tasks as part of implementation
- Serve as the technical bridge between customers and the engineering team
- Provide product feedback and surface gaps and bugs to engineering
- Help keep customers happy and identify expansion opportunities
Requirements:
- Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience
- Comfortable understanding JSON structures and general technical frameworks
- Strong communication skills; able to be client-facing
- Willing to grind in a hands-on startup environment
- Bonus: CS background, go-to-market engineering experience, or accounting/ERP implementation experience
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