Implementation Manager
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Job Description
Implementation Manager at Vodori working on SaaS technology to help life sciences companies. Managing project implementations, customer expansions, and system integrations with a focus on customer satisfaction.
Responsibilities:
- Manage all phases of product implementations, including: Project planning
- Requirements capture
- Testing and delivery
- Client communication
- Launch support
- Data migration and integration support and coordination
- Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices.
- Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations.
- Define and adhere to project schedules, managing competing priorities and mitigating risks.
- Adhere to established internal processes and methodologies to consistently and efficiently onboard customers to Vodori.
- Proactively identify any potential blockers or gaps in customer implementations and escalate appropriately.
Requirements:
- 2-4 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
- Familiarity with business process optimization, workflow, and enterprise content management concepts.
- Strong attention to detail, organization skills, and proficiency in project management.
- Proven ability to effectively prioritize work with strong follow-through on task completion.
- Direct client engagement experience with a track record of delivering high customer satisfaction.
- Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
- Strong written and verbal communication skills.
- Knowledge of the promotional content approval process or experience in regulated industries (preferred).
- Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
- Experience with tools such as JIRA, SharePoint, Zendesk, HubSpot, and GUIDEcx (preferred).
Benefits:
- Competitive salary
- Company bonus program or commission plan
- Stock options (that’s right, every employee owns a piece of Vodori)
- Medical, dental, vision benefits
- 401(k) and company match
- Remote work option
- 10 weeks paid family leave
- Unlimited vacation time (Yes, really!)
- Employee recognition programs
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