Implementation Manager
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Job Description
Implementation Manager leading onboarding and adoption for enterprise clients using AlphaSense’s AI-powered market intelligence platform. Coordinating rollout plans, stakeholders, milestones, and post-launch usage insights.
Responsibilities:
- Own the onboarding and rollout program for large enterprise clients, including project plans, critical milestones, and risk mitigation, from pre-sale handoff through the first 90 days
- Serve as a main rollout contact, lead regular status meetings, and align resources across Sales, Marketing, Product, and Customer Success
- Track adoption signals including time to first login, percentage of users reaching first login, platform retention, and frequency of use
- Partner with Sales before close to shape rollout plans and hand accounts to Account Managers and Customer Success Managers with a maintenance plan after approximately 90 days
- Analyze adoption trends and bottlenecks and translate data into actionable insights for internal teams and client stakeholders
- Improve onboarding approaches, document best practices and standardized playbooks, and build scalable processes
- Develop understanding of the product, customer persona, investment rationale, and customer lifecycle
Requirements:
- 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment
- Experience with change management practices that help client organizations adopt a new tool after purchase
- Familiarity with project management tools (Linear, Jira, Asana, Rocketlane) and CRM software (Salesforce)
- Ability to work with adoption data, read signals such as time to first login and platform utilization, understand key trends, and develop internal and external reports
- Proficiency in Microsoft Excel or Google Sheets, including pivot tables, complex formulas, and data validation
- Interest in identifying operational inefficiencies and driving organizational change through scalable processes and documentation
- Strong communication skills to work with senior client stakeholders
- US-based work authorization/residence implied by US Remote location
Benefits:
- Performance-based bonus
- Equity
- Generous benefits program
- Reasonable accommodation for qualified employees with protected disabilities
- AlphaSense never asks candidates to pay for job applications, equipment, or training
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