Implementation Project Manager
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Job Description
Implementation Project Manager leading TRIMEDX clinical engineering service launches for hospital clients. Coordinating cross-functional teams, customer transitions, training, timelines, and national onsite implementation travel.
Responsibilities:
- Lead and own implementation of new customers to the TRIMEDX clinical engineering service program
- Manage integrated service planning, validation, resource assessment, project planning, information system conversion, training coordination, customer-facing communications, service contract analysis coordination, and internal business-unit coordination
- Coordinate with Key Account Managers where appropriate
- Lead mid-to-large market-sized new customer implementation projects
- Assemble and direct cross-functional teams to develop and implement client-specific clinical engineering service programs
- Facilitate customer-facing implementation and startup meetings and continuing education for clinical and administrative staff
- Evaluate clients’ current programs and identify implementation needs and site-specific objectives
- Create and manage implementation timelines covering inventory validation, planning, customer conference calls, orientation, go-live, ISP validation, resource planning, service contract analysis, and internal coordination
- Convert sites from existing programs to the TRIMEDX Medical Equipment Management program
- Manage contract reconciliation for new customers
- Serve as project manager or participant on corporate-wide continuous improvement initiatives and cross-functional projects
- Work on special continuous improvement projects
- Perform other duties as assigned
Requirements:
- Significant national travel and schedule flexibility required
- Ability to travel nationally to client hospitals and to the Central Office in Indianapolis
- Close proximity to a major airport
- Prior experience in the hospital or medical equipment industry required
- Minimum 5 years of experience in a customer-facing operations support role
- Previous experience with continuous improvement, lean, or Six Sigma initiatives
- Minimum 1–2 years of experience leading cross-functional teams
- Minimum 1–2 years of experience operating in the hospital and medical equipment industry
- PMP or other project management certifications preferred
- Project management skills, including coordination, communication, budget adherence, completion goals, prioritization, and troubleshooting
- Knowledge of the hospital and medical equipment industry
- Knowledge of equipment service management processes and procedures
- Knowledge of Joint Commission and other equipment-related regulations
- Knowledge of Microsoft Office and service management software
- Strong customer relationship, written, verbal, and presentation skills
- Strong management skills and action orientation
- Ability to build rapport and credibility with healthcare executives and leadership
- Ability to gather and analyze information and implement solutions
- Ability to work effectively with diverse roles, backgrounds, and expectations
- Ability to demonstrate TRIMEDX core values
- Ability to influence others into action
- Bachelor’s degree or equivalent experience in a related field required
- MBA preferred
- Must not require immigration sponsorship
Benefits:
- Health/dental/vision benefits
- HSA/FSA
- Matching retirement plans
- Paid vacation
- Parental leave
- Adoption/infertility assistance
- Opportunities for growth
- Drug-free workplace
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