Implementation Specialist – Item Processing
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Job Description
Implementation Specialist delivering CSI’s item processing solutions, including POD+, Web RDC, and Smart Branch to clients. Collaborating with internal teams and ensuring successful customer implementations.
Responsibilities:
- Execute implementation projects including new conversions, cross-selling opportunities, and system enhancements
- Configure item processing solutions, including POD+, Web RDC, and Smart Branch
- Serve as a primary point of contact for clients throughout the implementation process
- Ensure alignment between customer expectations and system functionality
- Support go-live activities to ensure a smooth transition for customers
- Monitor project progress and communicate updates with internal stakeholders
Requirements:
- Minimum of 2+ years of relevant experience in banking, fintech, or implementation roles
- Experience with item processing, branch capture, or remote deposit capture
- Strong communication and customer-facing skills
- Understanding of file movement, FTP, and secure transfer processes
- Ability to manage multiple priorities and work independently
Benefits:
- Comprehensive range of benefits
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