Implementation Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Implementation Specialist onboarding Care Pros and clients for Honor’s aging-care technology platform. Managing training, care plans, compliance, risks, and franchise transitions.
Responsibilities:
- Lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros and oversee the end-to-end onboarding process
- Conduct needs assessments with Franchise teams to refine client care information
- Verify client care plans for completeness and accuracy before transition
- Identify and resolve Care Pro onboarding challenges and client schedule gaps or service risks
- Maintain knowledge of state-specific requirements and verify Care Pro employment documentation, including I-9s and licensure
- Review client contracts and profiles for regulatory compliance
- Travel frequently to franchise locations for onsite onboarding, meetings, and franchise support; some weekend work may be required
- Serve as primary liaison for Franchise owners and internal teams, leading meetings and resolving issues
- Partner with Field Teams, Market Operations, and Hiring teams to address challenges
- Provide additional capacity to other Honor teams during low implementation volume
- Make decisions affecting Care Pro onboarding speed, Client go-live scheduling, employment compliance, care-plan safety, and prioritization of competing needs
- Report to the Implementation Senior Manager
Requirements:
- High school diploma or equivalent required
- 2+ years in onboarding, training, customer service, or compliance-related roles
- Strong organizational skills to manage concurrent Care Pro sessions and Client transitions
- Excellent verbal and written communication skills
- Critical thinking and problem-solving skills
- Understanding of state/federal employment compliance and care delivery regulations
- Familiarity with virtual and in-person training methodologies and risk management
- Ability to operate at strategic Client-planning and detailed Care Pro-documentation levels
- Adaptability to shifting priorities and travel schedules
- Ability to work independently while collaborating with cross-functional stakeholders
- Certifications/licenses: None required
Benefits:
- Bonus eligibility based on implementation success may be considered
- Equity
- 401K with up to a 4% match
- Medical, dental and vision coverage including zero cost plans for employees
- Short Term Disability fully employer paid
- Long Term Disability fully employer paid
- Life Insurance fully employer paid
- Voluntary additional Life Insurance option
- Generous time off program
- Mental health benefits
- Wellness program
- Discount program
Similar Jobs
Digital Analytics Implementation Engineer
Digital Analytics Engineer implementing Adobe analytics, tracking frameworks, CDPs, and data pipelines. Supporting digital commerce clients with scalable measurement across web and mobile platforms.
Director, Customer Implementations
Director leading global enterprise implementations for 3E’s regulatory intelligence and AI solutions. Improving delivery standards, risk visibility, customer value realization, renewals, and expansions.
Senior Implementation Manager – IA Conversacional
Senior Implementation Manager delivering conversational AI solutions for enterprise telecom clients. Leading complex implementations, stakeholder coordination, and technical integrations from kickoff through production.
Principal Consultant – Implementation Services
Principal consultant improving finance processes for governments, universities, corporations, and accounting firms. Implementing finance technology, delivering training, and providing ongoing consulting services.
Implementation Manager
Implementation Manager leading digital transformation initiatives for WM, a North American environmental solutions provider. Defining technical requirements, optimizing processes, and delivering measurable operational improvements.
Project Implementation Manager, Healthcare Technology
Product Implementation Manager deploying Elsevier healthcare software for provider organizations. Configuring EHR and interoperability integrations to support clinical decision-making and patient outcomes.
Paid Media Implementation Specialist
Paid Media Implementation Specialist supporting ROI-driven user acquisition, e-commerce, and lead generation campaigns. Working remotely with JUICE, an integrated digital marketing agency focused on scalable client growth.
Implementation Specialist
Implementation Specialist configuring payment activities from clinical trial contracts and budgets for Suvoda, a clinical trial technology company. Supporting study delivery, client needs, quality controls, and platform enhancements.
Implementation Consultant – Health
Implementation Consultant deploying and supporting healthcare screening software for NEC Software Solutions. Managing installations, configurations, testing, customer training, and technical support across UK services.
NetSuite Implementation Consultant
NetSuite implementation consultant leading ERP projects for construction companies. Configuring modules, training clients, and supporting go-live through Atticus’s Philippines-based remote staffing firm.
Customer Value Engineer – Logistics Dispatch, CAD
Customer Value Engineer scoping and demonstrating CAD solutions for ESO, which builds software and data products for EMS, fire, hospitals, and government stakeholders. Translating dispatch operations into implementation-ready requirements and customer value narratives.
Implementation Consultant, Data – German Speaker
Implementation Consultant training professional sports customers on Hudl StatsBomb, API, and DaaS products. Translating customer workflows into successful onboarding, education, and product feedback.
Implementation Specialist, Spanish
Motive onboarding specialist helping Pakistani SMB customers adopt fleet-management software. Guiding setup, training, activation, and early product adoption for new customers.
ADP Workforce Now Implementation Consultant – 1099 Contract
ADP Workforce Now consultant implementing Talent Management modules for Tellworks Logistics, a growing U.S. third-party logistics company. Configuring, testing, deploying, and training administrators across performance, learning, succession, and career development systems.
Implementation Specialist
Implementation Specialist helping Eleos Health deliver data-driven behavioral healthcare technology. Configuring products, supporting customer testing, and improving onboarding workflows and documentation.
Implementation Specialist – Preroll
Green Thumb cannabis manufacturer seeking pre-roll implementation specialist for process optimization and equipment troubleshooting. Training production teams and supporting launches across manufacturing sites with extensive travel.
Payroll Implementation Consultant
Functional Consultant implementing Strada Pay payroll solutions for clients in Thailand. Collaborating on client requirements, validation, and solutions throughout the project lifecycle.
Implementation Specialist – Onboarding, Training
Implementation Specialist managing customer onboarding and training processes for Square and other POS platforms. Leading technical setups and ensuring successful adoption of the MarketMan system with clients' teams.
Systems Implementation and Training Consultant
Systems Implementation & Training Consultant responsible for project delivery and training users. Fully remote role based in United States, requiring travel up to 40%.
Implementation Specialist
Implementation Specialist transforming new marina customers into confident platform users at Dockwa. Guiding onboarding, training, and cross-functional collaboration for effective product adoption.