Inbound Sales Consultant
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Job Description
Inbound sales consultant handling small-business calls for Deluxe, a printing and business-services provider. Identifying needs, cross-selling products, and placing accurate orders.
Responsibilities:
- Take inbound sales calls from small businesses
- Identify sales opportunities through consultative conversations and cross-sell additional business supplies
- Provide a genuine and engaging customer experience while actively listening to uncover stated and unstated needs
- Expand sales opportunities by leveraging promotional items, print marketing, and other services
- Meet monthly performance metrics for revenue, customer experience, and time management
- Follow the prescribed sales approach to increase average spend and highlight product and service value
- Multi-task and navigate multiple PC order systems while communicating with customers
- Manage a high volume of daily customer inquiries with professionalism and accuracy
- Place high-quality, accurate orders for callers representing a premium printing supplier
Requirements:
- Education: HS/GED
- Strong customer-facing communication skills developed through retail or call center environments
- Builds rapport with clients, team members and leadership
- Strong/Creative Problem Solving Skills
- Takes accountability for actions, progress and results
- Demonstrate proficiency in learning and utilizing Salesforce and Microsoft Office 365 applications in a fast-paced environment
- Ability to efficiently multi-task and navigate across multiple PC order systems
- Ability to manage a high volume of customer inquiries daily while maintaining professionalism and accuracy
Benefits:
- Competitive benefits starting on day one
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
- Commission or an annual performance incentive plan
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