Industrial Water Design Client Services Manager – Food & Beverage Market Sector
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Job Description
Client Services Manager leading food and beverage water infrastructure pursuits for Brown and Caldwell, an environmental engineering firm. Developing strategic client relationships, portfolios, and profitable growth.
Responsibilities:
- Drive growth by identifying, shaping, and winning major capital projects across the food and beverage market sector
- Lead strategic pursuits and build executive-level client relationships
- Align Brown and Caldwell’s multidisciplinary capabilities to support client investments in water, wastewater, and facility infrastructure
- Develop and execute multi-year client growth strategies
- Develop client business cases including revenue targets, service expansion, and positioning milestones
- Secure and deliver profitable work while managing risk exposure
- Lead client portfolios to achieve revenue, margin, and backlog targets
- Maintain utilization aligned with portfolio expectations
- Provide performance calibration with Business Unit and Area/Market leadership
- Build and lead a high-performing Client Service Team
- Coordinate resources across business lines and engage subject matter experts
- Mentor developing team members
- Expand relationships across client functional areas and leadership levels
- Translate client insights and market intelligence into growth strategies
- Execute structured client engagement plans with at least 20% client-facing time
- Serve as Sales Leader on key pursuits, evaluate opportunities, and develop win strategies
- Maintain accurate client data and governance between Client Services Manager and Project Manager roles
- Contribute to project delivery excellence
- Adapt to additional assignments based on evolving needs
Requirements:
- Minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development
- Bachelor’s degree in engineering, science, business, sales, or equivalent experience is required
- Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes
- Advanced professional acumen in balancing project oversight with strategic client leadership
- Demonstrated ability to identify, evaluate, and scope new business opportunities
- Proficiency in go/no-go decision support and development of effective pursuit win strategies
- Experience serving as Sales Leader for key proposals
- Ability to identify and engage appropriate teaming partners
- Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels
- Strong ability to research and translate client business drivers into actionable growth strategies
- Capability to identify emerging client needs and align BC capabilities to capture new market opportunities
- Demonstrated ability to motivate and align multidisciplinary teams
- Advanced facilitation, interview, and executive communication skills (written and oral)
- Working proficiency in risk identification, mitigation, and performance management
- Familiarity with governance principles, decision-support models, and change leadership practices
- Proficiency in digital tools, data systems, and AI-enabled platforms
- Advanced leadership skills
- Ability to pass a pre-employment background check and drug test
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Employee assistance program
- Paid time off
- Parental leave
- Paid holidays
- 401(k) retirement savings plan with employer match
- Performance-based bonus eligibility
- Employee referral bonuses
- Tuition reimbursement
- Pet insurance
- Long-term care insurance
- Exceptional development opportunities
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