Inside Sales Manager
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Job Description
Manager leading a 10+ person admissions team for Charlie Health’s virtual behavioral healthcare. Driving admissions quotas, client satisfaction, call quality, and time-to-admission KPIs.
Responsibilities:
- Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls from prospective clients, families, and referral sources
- Lead hiring, training, and performance reviews for Admissions Coordinators
- Coordinate team schedules and workload distribution
- Deliver high contact-center service levels and call quality
- Ensure timely coordination and communication with prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Champion each client’s admissions process and resolve concerns about Charlie Health’s program
- Coordinate with internal teams to meet time-to-admission and client-satisfaction KPIs
- Develop and implement best practices across the Admissions and Discharge process
- Partner with Executive Leadership to report on Admissions team performance
- Adhere to strict timelines and documentation standards while meeting admission quotas
Requirements:
- 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Representatives
- Experience with Salesforce
- Strong proficiency in multitasking and operating in a high-paced environment
- Experience in behavioral health is a plus
- Familiarity with HIPAA policies is a plus
- Proficiency in Microsoft Office and Google Suite
- Completion of several state background checks for clearance to see clients
- Florida fingerprint-based background check requirement, where applicable
Benefits:
- Comprehensive benefits for all full-time employees
- Target performance-based bonus
- Charlie Health pays the Florida fingerprint-based background check cost in full
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