Inside Sales Representative
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Job Description
Inside Sales Representative driving profitable quote-to-order growth for TEVET’s aerospace, defense, and government accounts. Managing customers, suppliers, RFQs, compliance, CRM, and transaction accuracy.
Responsibilities:
- Drive profitable growth across TEVET’s Aerospace, Defense, and Government accounts
- Own the full quote-to-order lifecycle, including creation, revisions, follow-ups, and margin protection
- Manage all quoting activity and ensure transaction accuracy, compliance, and success
- Develop and maintain relationships with buyers, procurement teams, engineers, and supplier partners
- Proactively call customers to confirm requirements, influence decisions, overcome objections, and drive quote-to-order conversion
- Call suppliers to confirm pricing, lead time, technical details, and resolve issues
- Communicate with customers and suppliers via email, phone, and portals
- Manage RFQs, clarify specifications, validate documentation, and ensure requirements are met
- Ensure compliance with quality clauses, flow-downs, contractual obligations, and QMS standards
- Escalate risks and document resolutions
- Partner with Account Managers on pricing, terms, and delivery commitments
- Resolve issues across Sales, Supply Chain, Quality, and Operations
- Maintain customer satisfaction and provide cross-coverage during absences
- Maintain accurate CRM documentation, including calls, notes, meetings, tasks, next steps, and opportunity updates
- Use CRM reports and dashboards to manage workload and follow-ups
- Contribute to process improvements for quoting, documentation, communication, and customer experience
- Serve as a subject matter expert for assigned accounts and potentially coach peers or provide backup coverage
Requirements:
- Bachelor’s degree, pursuing a degree, or equivalent combination of education and relevant experience
- 3+ years in customer service or sales roles
- 5+ years preferred in B2B or Government/Prime Contractor environments
- Experience with FAR/DFARS or Government contracting strongly preferred
- Exceptional verbal and written communication skills
- Strong phone presence and comfort with talk-time and proactive outreach
- Ability to manage multiple accounts, competing priorities, and tight deadlines
- Strong problem-solving skills and ability to navigate gray areas and make sound decisions
- Understanding of procurement, contracting, and basic accounting concepts
- High attention to detail, accuracy, and organization
- Team-oriented with willingness to mentor, support peers, and collaborate across departments
- 3+ years of CRM experience; HubSpot preferred
- Proficiency in Outlook, Excel, Word, and PDF tools
- Comfortable with portals, digital documentation, and online research
- Strong computer literacy in Windows-based systems and cloud applications
Benefits:
- Equal opportunity/affirmative action employer
- Occasional travel may be required for customer visits or training
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