Insights Manager
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Job Description
Insights Manager responsible for executing strategic research studies and delivering analytics for GoodRx's offerings. Engaging in consumer and audience research to optimize product development.
Responsibilities:
- Designing and executing complex research studies that inform the development and continued optimization of GoodRx’s subscription services and Core product offerings
- Managing longitudinal CSAT/NPS and other KPI studies for ongoing internal and external reporting across all GoodRx product offerings
- Delivering analytics support to the Insights team, as needed, working in Redshift, Tableau and Lookr to pull customer data and develop relevant dashboards
- Leveraging multiple primary and secondary quantitative data sets to answer key questions, ensuring a holistic analysis of problems and potential insights
- Managing the execution of research studies, including sampling, data collection, cleaning and weighting to ensure the highest level of data quality
- Data analysis, including cross tabulation and dashboard creation to generate meaningful findings
- Report development, specifically creating meaningful but digestible reports that clearly communicate findings to non-research audiences (e.g. senior leadership, sales, product, design)
Requirements:
- 8+ years of professional experience in consumer/user experience research or analytics
- Bachelor's degree or 6 years of experience and a Master's degree
- Extensive experience with survey design, sampling, weighting and basic statistical analysis
- Expertise in Alchemer or Qualtrics
- Experience with Dscout, UserInterviews, or similar qual tool
- Strong knowledge of SQL, Redshift, and Tableau
- Presentation building skills (PowerPoint, Google Slides)
- Exceptional communication skills and ability to synthesize findings for both technical and non-technical audiences
- Experience in healthcare is preferred but not required
- Experience in AI research tools is preferred but not required.
Benefits:
- medical, dental, and vision insurance
- 401(k) with a company match
- ESPP
- unlimited vacation
- 13 paid holidays
- 72 hours of sick leave
- mental wellness and financial wellness programs
- fertility benefits
- generous parental leave
- pet insurance
- supplemental life insurance for you and your dependents
- company-paid short-term and long-term disability
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