Insurance Customer Service Representative
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Job Description
Customer Service Representative delivering exceptional service in a fast-paced insurance call center. Supporting policy updates and resolving inquiries while maintaining high performance.
Responsibilities:
- Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.
- Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions.
- Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.
- Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
- Consistently meet and exceed individual and team performance goals in a high‑volume environment.
Requirements:
- High School diploma or GED required; college degree preferred
- Strong computer, phone, typing, grammar, and multitasking skills
- Excellent customer service, active listening, and problem-solving abilities
- Ability to balance efficiency and quality in a fast-paced environment
- Strong attention to confidentiality and compliance with company guidelines
- Flexible to work extended hours, weekends, nights, and holidays
- Team-oriented with positive communication and collaboration skills
- Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered)
- Spanish fluency required for bilingual queue (assessment provided)
- Previous insurance or call center experience preferred
- Must pass a background check and drug screening.
- Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.
Benefits:
- Health coverage for medical, dental, vision
- 401(K), Roth 401 (k) saving plan with company match
- Remote work opportunities
- Tuition assistance
- Employee appreciation and recognition
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