Intake Specialist – Part-Time
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Job Description
Member Advocate addressing the needs of individuals with OCD through elevated consultative intake conversations. Guiding them from vulnerability to securing a therapy appointment with empathy and expertise.
Responsibilities:
- Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action.
- Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives.
- Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward.
- Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
- Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.
Requirements:
- 1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs.
- Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close.
- Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth.
- Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment.
- High School Diploma or GED required; Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.
Benefits:
- Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match.
- Employee Assistance Programs, including Mental Health, Wellness, Financial, Legal, and Pet Insurance
- Generous PTO policy with 11 observed company holidays
- 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.
- Laptop and Equipment will be provided.
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