Intake Specialist I
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Job Description
CareIQ Intake Specialist processing ancillary healthcare referrals for CorVel, a risk-management solutions provider. Delivering accurate telephonic customer service, data entry, and referral coordination remotely.
Responsibilities:
- Provide administrative customer service assistance to claimants, providers, and claims management
- Receive and enter new ancillary healthcare referrals
- Provide telephonic and written customer service to inbound and outbound customers
- Provide telephonic customer service in a high-volume call-center environment
- Complete accurate data entry and review
- Learn and operate corporate proprietary systems
- Enter electronic email, fax, and data-feed orders into the coordination system
- Ensure all case stakeholders are updated regularly
- Transcribe correspondence and reports from dictation
- Use problem-solving and critical-thinking skills to address scheduling challenges and prevent appointment delays
- Meet departmental production and quality performance expectations
- Perform additional duties as assigned
Requirements:
- High School diploma
- Prior work experience in a detail-oriented customer service environment
- Candidate must live and work in the Central or Eastern Time Zone
- Monday–Friday availability, 11:00 AM–7:30 PM EST
- Wired connection to a modem from a broadband internet network with minimum bandwidth of at least 3 Mbps
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management, and organizational skills
- Ability to maintain a professional and courteous demeanor
- Ability to work independently and within a team environment
Benefits:
- Medical (HDHP) with Pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
- Remote work arrangement
- Career advancement opportunities
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