Intake Specialist
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Job Description
Intake Specialist coordinating patients, nurses, and pharmacies for Float Health’s specialty-pharma home infusion platform. Managing urgent scheduling, staffing, onboarding, and customer communications remotely.
Responsibilities:
- Utilize the Float Health platform and supporting technology, including Zendesk, Google Suite, and Slack, to coordinate start-of-care visits
- Collect information from pharmacies and patients
- Match appropriate nurses to patients
- Manage marketplace offers to ensure nurses are paid a responsible rate
- Onboard patients to Float Health
- Confirm logistics and schedules with users to ensure safe and seamless home visits
- Respond to restaff and reschedule requests
- Communicate with specialty pharmacies, nurses, and patients via email, phone, chat, and SMS
- Respond to inbound communications and initiate outbound communications
- Work cross-functionally with internal teams in shared queues and Slack to complete visit documentation and related tasks
- Prioritize and coordinate multiple tasks simultaneously
- Learn new processes and technology continuously
- Develop and maintain positive relationships with specialty pharmacy peers
- Complete pharmacy engagement tasks as needed
- Provide feedback to improve technology and processes
- Make staffing decisions aligned with operational and financial objectives
- Serve as a liaison between specialty pharmacies, nurses, and patients
Requirements:
- 1+ years of experience with medical scheduling
- Ability to utilize multiple technology platforms simultaneously
- Ability to manage inbound communication while supporting other tasks
- Ability to type 60 words per minute with high accuracy
- Excellent critical thinking and problem-solving abilities
- Highly organized with excellent time management skills
- Exceptional customer service skills
- Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
- Ability to work effectively both independently and in a team environment
- Proficiency in medical terminology and policies highly desirable
- Prior experience in the healthcare industry highly desirable
- Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
- Previous start up experience preferred
- Ability to work Sunday–Thursday, typically 9am–5pm or 11am–7pm PST
- Ability to work weekends as part of the regular schedule
Benefits:
- Medical, dental, and vision insurance
- 401k matching
- Unlimited PTO with minimum days
- Paid parental leave
- Home office setup
- Phone and internet monthly stipend
- Annual Learning Stipend
- HSA and FSA
- Voluntary Life, Accident, Hospital, and Critical Illness Insurance
- 100% remote within the US
- Options grant
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